SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from 'http://' to 'https://' and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Mollie

On our website, we offer payment via Mollie, among others. The provider of this payment service is Mollie B.V, Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter 'Mollie'). If you choose payment via Mollie, the payment data you enter will be transmitted to Mollie and the selected payment provider.

The transmission of your data to Mollie is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.

The full privacy policy of Mollie can be viewed at https://www.mollie.com/gb/legal/privacy.

Data collection in our app

When you use our app, we collect and store certain data (technically necessary) about you to provide services and improve them overall:

• Device ID and user-related device metrics
• Language settings (e.g., system language German)
• Mobile data for location determination
• Date and time of use (e.g., 11:45 on 25.05.2018)
• Operating system (iOS, Android)
• Hardware
• IP address

To protect your privacy, we delete or anonymize IDs in our database and most technical data after your use.
The purpose of the temporary storage of this data is to establish a connection to our servers and to provide the app.
The purpose of temporarily storing the IP address is to prevent misuse and harassment or violation of the terms of use.
The legal basis is the contract with you according to Art. 6 para. 1 lit. b GDPR as well as the legitimate interest according to the European data protection requirements under Art. 6 para. 1 lit. f GDPR. In addition, we apply the above-mentioned security measures to protect your data.

Registration and use of the app

In addition, certain data is required for registration and use of our app. These are the following data:

• Name (mandatory)
• Email (mandatory)
• Password (mandatory)
• Gender (mandatory)
• Place of residence (optional)
• Date of birth (optional)

Information about your dog (not personal data):

• Name
• Gender
• Breed
• Weight/size
• Date of birth
• Neutering status

To protect your privacy, we delete or anonymize IDs in our database and most technical data after your use. The evaluation of usage data is carried out exclusively on a statistical basis and not personally.
The purpose of processing this data is to enable the use of the app and its services and functions.
The legal basis is the user contract with you according to Art. 6 para. 1 lit. b GDPR as well as the legitimate interest according to Art. 6 para. 1 lit. f GDPR. You can object to the data processing based on legitimate interests at any time and explain why your interest outweighs ours. However, the use of our app is then unfortunately no longer possible. In addition, we apply the above-mentioned security measures to protect your data.

Use of the forum

The use of the forum is voluntary and at the user's own responsibility. The user decides whether to appear in the forum under their real name or under a self-chosen username (recommended!). It is also the user's own responsibility to present facts in such a way that their identity and that of other persons are not recognizable, i.e., do not contain personal data whose publication is not permitted.

User data

The forum contains in the user account the data you enter during registration. The following are visible to other users:

• Date and time of a post
• Name and profile picture
• Text of the post and attachments (images)

Video vet

For registered users in our app, we offer the possibility to book a veterinary consultation via video. The appointment booking, payment, and use of the service are carried out via our partner Pfotendoctor on their website or app. Further information on data protection and payment options from Pfotendoctor can be found here:
https://pfotendoctor.de/datenschutzerklaerung

Contact form

You have the option to contact us via our contact form. The following data is processed:

• User ID
• Email
• Name
• Message
• Time of the request. 

As a protective measure, contact is made via an encrypted connection. We also apply the principle of data minimization and only collect the data actually required in the contact form. After successful contact with you and completion of the reason for contact, your data will be deleted. The purpose of the requested data is solely to contact you, which is why the data is only used for this purpose.

Facebook Login

In addition to manual registration, we offer you the option of registering directly with your existing profile on 'Facebook'. If you want to use this function, you will be redirected to the Facebook page and guided through the login process. With the data transmitted by Facebook, we create your user account, of course without saving your friends lists and contacts. This connection can be removed at any time in the settings on Facebook. Further details can be found in Facebook's privacy policies: [Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications and http://www.facebook.com/about/privacy/your-info#everyoneinfo. As a protective measure, the data you enter is transmitted via an encrypted connection. We do not use the login to access personal data such as friends lists or contacts or to store them for our own purposes. We only store the data required for login and the use of our app enabled by it. We do not know what data Facebook collects during registration or how data is linked. The purpose of the requested data is to log in via an existing user account to use extended functions in the app. Registration via Facebook is voluntary and can be revoked at any time or the user account can be deregistered. The legal basis is your consent in accordance with the European data protection requirements from Art. 6 para. 1 lit. a GDPR.

Sign in with Apple

In addition to manual registration, we offer you the option of registering and logging in directly with your existing profile on 'Apple (Apple ID)'. If you want to use this function, you will be redirected to an Apple popup and guided through the login process. With the data transmitted by Apple, we create your user account. This connection can be removed at any time in the settings of your iCloud account. Further details can be found in Apple's privacy policies:
[Apple Inc. One Apple Park Way, Cupertino, California, USA, 95014;
https://www.apple.com/legal/privacy/en-ww/;
further information on data collection:
https://www.apple.com/uk/privacy/,
https://www.apple.com/uk/privacy/features/
and https://www.apple.com/privacy/docs/Sign_in_with_Apple_White_Paper_Nov_2019.pdf
As a protective measure, the data you enter is transmitted via an encrypted connection. We only store the data required for login and the use of our app enabled by it. We do not know what data Apple collects during registration or how data is linked. The purpose of the requested data is to log in via an existing user account to use extended functions in the app. Registration via Apple is voluntary and can be revoked at any time or the user account can be deregistered. The legal basis is your consent in accordance with the European data protection requirements from Art. 6 para. 1 lit. a GDPR.

Google Sign-In

In addition to manual registration, we offer you the option of registering and logging in directly with your existing profile on Google. If you want to use this function, you will be redirected to the Google page and guided through the login process. 
Google Sign-In is a service of Google Ireland Limited ('Google'), Gordon House, Barrow Street, Dublin 4, Ireland. 
For registration or login, you will be redirected to the Google page, where you can log in with your user data. 
This links your Google profile or Google email address and our service. 
Through the link, we automatically receive the following data from Google Ireland Limited:
First and last name
Email address
Profile picture
Further information on Google Sign-In and privacy settings can be found in the privacy notices (https://policies.google.com/privacy?hl=en-GB) and terms of use (https://policies.google.com/terms?hl=en-GB) of Google Ireland Limited.
As a protective measure, the data you enter is transmitted via an encrypted connection. We only store the data required for login and the use of our app enabled by it. We do not know what data Google collects during registration or how data is linked. The purpose of the requested data is to log in via an existing user account to use extended functions in the app. Registration via Google is voluntary and can be revoked at any time or the user account can be deregistered. The legal basis is your consent in accordance with the European data protection requirements from Art. 6 para. 1 lit. a GDPR.

Mobile apps and app permissions

When you download our app via an app platform (Apple App Store or Google Play Store), you transmit certain information to this platform, especially your account data, e.g., name, device ID, and email address. We have no influence on this data collection and are not responsible for it.
Some functions of our app require access to certain functions and services on your device. Depending on the mobile operating system you use, you may need to accept certain app permissions. We will now explain what these permissions are:

Location data

Access to location data: If you select OK in the popup window 'access location', you allow the app to access your location.
To protect your privacy, all app permissions are optional, except for the technical permissions required to run the app. You can refuse at any time (by clicking 'no' or 'do not accept'). You can also revoke permissions later by changing the corresponding settings on your device.
The purpose of requesting these permissions is to enable our service and app-specific functions. One of the functions and services of our app is to connect with other dog owners in the area, for which this data collection is necessary.
The legal basis is your consent according to the European data protection regulations under Art. 6 para. 1 lit. a GDPR.

Notifications

Push notifications: If you select OK in the popup window 'allow push notifications', you allow the app to send you notifications.
To protect your privacy, all app permissions are optional, except for the technical permissions required to run the app. You can refuse at any time (by clicking 'no' or 'do not accept'). You can also revoke permissions later by changing the corresponding settings on your device.
The purpose of requesting these permissions is to enable our service and app-specific functions. One of the functions and services of our app is to send you notifications about certain events. These include, among others, new chat messages and events in the area.
The legal basis is your consent according to the European data protection regulations under Art. 6 para. 1 lit. a GDPR.

Access to camera

Access to the camera: If you select OK in the popup window 'access camera', you allow the app to access your camera.
To protect your privacy, all app permissions are optional, except for the technical permissions required to run the app. You can refuse at any time (by clicking 'no' or 'do not accept'). You can also revoke permissions later by changing the corresponding settings on your device.
The purpose of requesting these permissions is to enable our service and app-specific functions. One of the functions and services of our app is to share and upload images and videos with other users in the app.
The legal basis is your consent according to the European data protection regulations under Art. 6 para. 1 lit. a GDPR.

Access to media library/photos

Access to the media library/photos: If you select OK in the popup window 'access media library/photos', you allow the app to access your images and videos stored on your device.
To protect your privacy, all app permissions are optional, except for the technical permissions required to run the app. You can refuse at any time (by clicking 'no' or 'do not accept'). You can also revoke permissions later by changing the corresponding settings on your device.
The purpose of requesting these permissions is to enable our service and app-specific functions. One of the functions and services of our app is to share and upload images and videos with other users in the app.
The legal basis is your consent according to the European data protection regulations under Art. 6 para. 1 lit. a GDPR.

Access to microphone

Access to the microphone: If you select OK in the popup window 'access microphone', you allow the app to access your microphone.
To protect your privacy, all app permissions are optional, except for the technical permissions required to run the app. You can refuse at any time (by clicking 'no' or 'do not accept'). You can also revoke permissions later by changing the corresponding settings on your device.
The purpose of requesting these permissions is to enable our service and app-specific functions. One of the functions and services of our app is to create and share videos with sound. Access to the microphone is required for this.
The legal basis is your consent according to the European data protection regulations under Art. 6 para. 1 lit. a GDPR.

Google Analytics

We use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ('Google'). Your IP address is processed, but shortened before the usage statistics are evaluated, so that no conclusions can be drawn about your person. For this purpose, Google Analytics has been extended by the code 'anonymizeIp' to ensure anonymized collection of IP addresses. Google will use the information obtained through cookies to evaluate your use of the website, to compile reports on activities, and to provide other services related to internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google.
The legal basis for data processing is the legitimate interest according to Art. 6 para. 1 f GDPR. You can object to data processing at any time here.
As protective measures, we use the anonymization procedure offered by Google, so that subsequent evaluation of the data is not based on your person, but only on a statistical basis. In addition, the high security standards of the Google platform and the associated privacy policy of Google (http://www.google.com/intl/de-DE/privacy) apply. We have also concluded a special data protection contract with Google, which prescribes the protection of your data through technical and organizational protective measures. Since Google is based in the USA and thus in a so-called third country, further guarantees are required to ensure an adequate level of European data protection. Google provides standard contractual clauses, by which an adequate level of data protection for international data is contractually assured. The standard contractual clauses have been evaluated and agreed upon.

Google Maps

To use some functions of our app, we have integrated the map function of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ('Google') via an interface (API).
These functions include, for example, displaying other users, veterinarians, and dog schools. For technical reasons, your IP address is transmitted to Google's servers so that the map with our location can be displayed in your browser.
As protective measures, the high security standards of the Google platform and the associated privacy policy of Google (http://www.google.com/intl/de-DE/privacy) apply. Since Google is based in the USA and thus in a so-called third country, further guarantees are required to ensure an adequate level of European data protection. Google provides standard contractual clauses, by which an adequate level of data protection for international data is contractually assured. The standard contractual clauses have been evaluated and agreed upon.
The purpose of the data transfer is the integration of the popular Google map function among our users, which allows various locations to be displayed graphically without having to leave our app. The legal basis is the so-called legitimate interest, which has been examined for the pursuit of the purpose and in accordance with the above-mentioned protective measures and in line with the European data protection requirements from Art. 6 para. 1 lit. f GDPR.

Google Firebase

Our app uses technology from Google Firebase (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, 'Google'). Firebase is part of the Google Cloud Platform and offers numerous services for developers. A list can be found here: https://firebase.google.com/terms/. Some Firebase services process personal data. In most cases, personal data is limited to so-called 'Instance IDs', which are provided with a timestamp. These 'Instance IDs' assigned by Firebase are unique and thus allow the linking of different events or processes. For us, this data does not represent personally identifiable information, nor do we make efforts to personalize it afterwards.
For Firebase Analytics, Google uses, in addition to the 'Instance ID' described above, the advertising ID of the device (Android only). In the settings of your Android mobile device, you can restrict the use of the advertising ID: Settings > Google > Advertising > Reset advertising ID
Firebase Cloud Messaging is used to deliver push notifications or so-called in-app messages (messages that are only displayed within the respective app). The device is assigned a pseudonymized push reference, which serves as the target for push notifications or in-app messages. Push notifications can be deactivated and reactivated at any time in the device settings
Firebase Authentication is a login and authentication service and is a service from Google. Depending on the location from which this application is accessed, the processing location is Ireland or the United States. To simplify the login and authentication process, Firebase Authentication can use third-party identity services and store the information on their platform.
Personal data collected: Email; username; password;
Further information on data protection and security at Firebase can be found here: https://firebase.google.com/support/privacy/ We use servers located within the EU wherever possible. However, it cannot be ruled out that data may also be transferred to the USA. Google provides standard contractual clauses, by which an adequate level of data protection for international data is contractually assured. The standard contractual clauses have been evaluated and agreed upon. More information on Google Firebase and data protection can be found at https://www.google.com/policies/privacy/ and at https://firebase.google.com/.
We have also concluded contracts for order data processing with Google. In these, Google undertakes to protect our users' data, to process it in accordance with our data protection regulations on our behalf, and in particular not to pass it on to third parties.

Google Cloud Vision

Our app uses Google Cloud Vision for the automated checking of uploaded images for web duplicates. It checks whether the uploaded images have already been used elsewhere on the web and therefore may not originate from the uploading user. The service is used as part of user profile verification and when posting danger alerts to detect forgeries at an early stage. All images transmitted to Google Cloud Vision for this purpose are deleted from Google's servers immediately after processing. Further information on Google Cloud Vision's data protection can be found at https://cloud.google.com/vision/docs/data-usage.

Microsoft Azure Cognitive Services

Our app uses Microsoft Azure Cognitive Services for the automated checking of uploaded photos as part of user profile verification. The photos are processed using automatic facial recognition and checked to see whether the same person is shown in several uploaded photos and whether the composition of the photos complies with the rules explained in the verification process. We also use Microsoft Azure Cognitive Services as part of the AI dog portrait creation to check the uploaded photos for content harmful to minors or immoral content. All photos transmitted to Microsoft Azure Cognitive Services for this purpose and the biometric data derived from them are deleted from Microsoft's servers immediately after processing. Further information on Microsoft Azure Cognitive Services' data protection can be found at https://azure.microsoft.com/de-de/support/legal/cognitive-services-compliance-and-privacy/.

Midjourney

Our app uses Midjourney to create aesthetic AI dog portraits based on dog photos uploaded by our app users. The uploaded photos are not used for any purpose other than generating AI artworks based on them. No personal data of our users is passed on to Midjourney. Further information on Midjourney's data protection can be found at https://docs.midjourney.com/docs/privacy-policy.

Backblaze Cloud Storage and other services

A server for other app-specific services, including connection to the cloud storage provider mentioned below, is hosted by an external service provider (https://www.netcup.de) (host). The personal data collected during communication between the app and the server is stored on this server. This may include, in particular, IP addresses, meta and communication data, and other technical data generated by the app.
The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast, and efficient provision of our app offer by a professional provider (Art. 6 para. 1 lit. f GDPR).
Our host will only process your data to the extent necessary to fulfill its service obligations and follow our instructions regarding this data.

We have carefully selected our server with a location in Germany with regard to high security standards.

We also use the cloud storage provider Backblaze to store images and media provided by users. Further information on data protection at Backblaze can be found at https://www.backblaze.com/security.html.

The use of Backblaze is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast, and efficient provision of our app offer by a professional provider (Art. 6 para. 1 lit. f GDPR).

Conclusion of a contract for order processing: To ensure data protection-compliant processing, we have concluded a contract for order processing with our host and Backblaze.

Assertion, exercise, and defense of legal claims

Sometimes it may be necessary for us to process personal data and, if applicable – in accordance with local laws and regulations – sensitive personal data in connection with the exercise or defense of legal claims. Article 9 para. 2 f of the GDPR allows this if the processing is 'necessary for the assertion, exercise, or defense of legal claims or whenever courts are acting in their judicial capacity'.
This may occur, for example, if we need legal advice in relation to legal proceedings or are legally obliged to retain or disclose certain information in the course of legal proceedings.

Personal data of children

We are aware of the importance of the safety and privacy of children on the Internet. Our offer is expressly aimed at persons over the age of 16. Should children and adolescents nevertheless register for our app, they must ensure that this is done with the consent of their parents.

Changes to the privacy policy

We reserve the right to change this privacy policy at any time, but we will always comply with the applicable data protection laws. We recommend that you inform yourself about the current privacy policy each time you visit the websites and the app.

Status of the privacy policy: August 2025